Effective Date: March 17, 2026
Last Updated: March 17, 2026
Prime Star Sports Services LLC (“Prime Star”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard personal information when you visit our website, contact us, register for training, or use any related services.
This policy applies to our website, online forms, communication channels (phone, WhatsApp, email), trial/assessment bookings, memberships, and academy operations.
1) Who We Are (Data Controller)
Prime Star Sports Services LLC Dubai, United Arab Emirates Email: information@primestaruae.com Phone: +971 50 4565577 If you have questions about this Privacy Policy, you may contact us using the details above.
2) Information We Collect
We may collect the following types of information depending on how you interact with us:
A) Information You Provide to Us
- Contact details: name, phone number, email address
- Enquiry details: messages submitted via website forms, email, WhatsApp, or phone
- Registration details: player name, age/date of birth, gender (if provided), guardian name (for minors), emergency contact details, address (if required)
- Training details: skill level, preferred venue, schedule preferences, assessment notes, coaching group placement
- Payment-related information: payment confirmation references, invoices/receipts (we do not intentionally store full card numbers on our servers)
- Consent and preferences: marketing preferences, photo/video consent (especially for minors), communication preferences
B) Information We Collect Automatically (Website Usage)
- Device and technical data: IP address, browser type, device type, operating system
- Usage data: pages visited, time spent on pages, clicks, referral source
- Cookies and similar technologies: used to support website functionality and analytics (see Section 9)
C) Information From Third Parties (Limited)
- Payment providers (confirmation status only)
- Marketing platforms (if you opt in)
- Event partners (only where relevant and with appropriate permissions)
3) How We Use Your Information
We use personal data for the following purposes:
Service Delivery & Operations
- To respond to enquiries and provide information about training
- To book trial/assessment sessions and manage schedules
- To register players, maintain membership records, and manage coaching groups
- To communicate changes to training times, venues, or coach instructions
- To provide customer support and handle requests/complaints
Payments & Administration
- To issue invoices/receipts and confirm payment status
- To manage refunds (if applicable) and record-keeping
- To meet accounting and regulatory obligations
Safety & Child Protection
- To contact guardians for minors
- To handle emergencies using provided emergency contacts
- To manage photo/video consent for training and events
Marketing & Communication (Optional)
- To share academy updates, programs, offers, events, or achievements only if you consent or where permitted
- You can opt out at any time (see Section 8)
Website Improvement & Security
- To measure website usage and improve performance
- To detect and prevent fraud or misuse
- To maintain website and systems security
4) Legal Basis for Processing (UAE Context)
We process personal data based on one or more of the following:
- Consent: where you explicitly agree (e.g., marketing, images/videos)
- Contract/Service necessity: to provide training services or respond to your request
- Legal obligations: where required for record-keeping or compliance
- Legitimate interests: improving services, ensuring security, preventing misuse—while respecting your rights
5) How We Share Your Information
We do not sell personal data. We may share personal information only when necessary, such as:
- Coaches / internal staff to deliver training and manage schedules
- Service providers who support operations (e.g., website hosting, analytics, email/communication tools)
- Payment providers for payment confirmation and invoicing
- Government authorities if required by law
- Event organizers or partners only where relevant (e.g., tournaments) and where appropriate permissions exist
All service providers are expected to protect information and use it only for the services they provide to us.
6) Images, Videos, and Social Media
We may take photos or videos during training sessions, events, or tournaments for:
- coaching review and performance analysis
- academy achievements and promotional use (website/social media)
For minors, we prioritize safeguarding and will rely on parent/guardian permissions and academy policies. If you want a previously published image removed (where reasonably possible), contact us at information@primestaruae.com.
7) Data Retention (How Long We Keep Data)
We retain personal data only as long as necessary for the purposes described above, including:
- Active members: for the duration of membership and reasonable period afterward for administration
- Enquiries: for a reasonable time to respond and follow up
- Accounting records: as required by applicable laws and standard business practices
- Safety/emergency records: as necessary to protect participants
When no longer needed, we securely delete or anonymize the information.
8) Your Rights and Choices
Depending on applicable laws and your situation, you may request:
- Access to your personal data
- Correction of inaccurate data
- Deletion of data (where legally permissible)
- Restriction or objection to processing (in certain cases)
- Withdrawal of consent (where processing is based on consent)
- Opt out of marketing messages at any time
To make a request, email information@primestaruae.com. We may need to verify your identity before processing requests.
9) Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- ensure the site functions properly
- remember preferences (where applicable)
- measure performance and improve user experience (analytics)
You can control cookies through your browser settings. Disabling cookies may affect some site functionality.
10) Security Measures
We take reasonable administrative, technical, and physical measures to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure. No system is 100% secure, but we work to maintain strong safeguards and limited access controls.
11) International Data Transfers
Some of our service providers (e.g., hosting, analytics, email tools) may process data outside the UAE. When this occurs, we take reasonable steps to ensure appropriate safeguards are in place consistent with this policy.
12) Children’s Privacy
We provide training services for children. We collect children’s data primarily through parents/guardians for:
- registration
- scheduling
- safety and emergency contact
- coaching and training management
We handle children’s information with heightened care. Parents/guardians can contact us to review or update a child’s information.
13) Third-Party Links
Our website may include links to third-party sites (e.g., social media). We are not responsible for the privacy practices of third-party websites. Please review their policies directly.
14) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after updates means you accept the updated policy.
15) Contact Us
If you have any questions about this Privacy Policy or how we handle data, please contact: Prime Star Sports Services LLC Email: information@primestaruae.com Phone: +971 50 456 5577 Location: Dubai, United Arab Emirates